Résumé
I am an enthusiastic post-graduate student who looks for an internship position in a hotel where my strong organizational, managerial and communication skills and professional expertise are effectively exploited to pursue the company's objectives and my career in the Hospitality industry.
My Do-You-Buzz Resume:
https://www.doyoubuzz.com/phan-chau
Expériences professionnelles
President
ASSOCIATION ÉTUDIANTS VIETNAMIENS À ANGERS , Angers - Autres
De Septembre 2018 à Aujourd'hui
Main responsibilities:
- Creating and supporting the team to organize events and activities.
- Making decisions and authorizations on project management.
-Connecting Vietnamese students in Angers.
- Exchanging cultures activities with other French
associations.
- Controlling the cash flows and bank account of the association.
- Making budget planning for events and activities.
Hotel animation/ entertainer
Medplaya Hotel Piramide , Salou - Stage
De Mai 2019 à Août 2019
Main responsibilities:
- Working closely with Guest Relation Department
- Preparing entertainment programs and special events for the hotel.
- Promoting and performing entertaining activities to improve customer experience.
- Performing public relations tasks.
- Supporting leadership in stage management and coordinating with the performing team.
Achievements and skills gained:
- Having customers’ good reviews on TripAdvisor.
- Gaining strong public speaking skills and guest relationship management
- Improving interpersonal skills, especially in customer communication.
Internal audit
Novotel Saigon Hotel (Vietnam) , Ho chi minh city
De Mars 2018 à Septembre 2018
Main responsibilities:
- Preparing daily revenue and statistic reports.
- Auditing all daily income of the hotel.
- Reviewing all rebates and discounts to ensure that they are properly authorized according to the hotel’s policies and procedures.
- Verifying that sales from other departments such as F&B, Front Office, Rooms are correct.
- Reviewing all the operational process and controls such as Room reconciliation, No- Shows reports, Guest In-House.
Achievements and skills gained:
- Proposed new methods and procedures for the Finance office.
- Business skills especially in operation analysis and strong research skill.
- Acknowledgment on financial and accounting fields.
- Working experience in international business and in the Hotel industry.
Formations complémentaires
Master in International Hospitality Management
UFR ESTHUA TOURISME ET CULTURE – UNIVERSITÉ D’ANGERS - International Hospitality Management
2019 à 2021
On-going research project: How to build customer relationships in the hospitality industry through strategic service innovation?
MBA - International Business
UNIVERSITÉ CATHOLIQUE DE L’OUEST - Master of Business Administration
2018 à 2019
Bachelor Degree
CARDIFF METROPOLITAN UNIVERSITY - Business Management
2015 à 2017
Dissertation: How can companies in the UK Hospitality sector comply with the legislation of Age discrimination to enhance employee performance?
Degree Foundation
LONDON SCHOOL OF COMMERCE - Business Studies
2014 à 2015
Parcours officiels
Langues
Anglais - Courant
Français - Technique
Compétences
Centres d'intérêt
- I am an enthusiastic post-graduate student who looks for an internship position in a hotel where my strong organizational
- managerial and communication skills and professional expertise are effectively exploited to pursue the company's objectives and my career in the Hospitality industry.
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