photo de profil d'un membre

Thi thoai chau Phan

Applying for Internship in Hotel Sector

thithoaichau.phan@etud.univ-angers.fr

Résumé

I am an enthusiastic post-graduate student who looks for an internship position in a hotel where my strong organizational, managerial and communication skills and professional expertise are effectively exploited to pursue the company's objectives and my career in the Hospitality industry.

My Do-You-Buzz Resume:
https://www.doyoubuzz.com/phan-chau

Expériences professionnelles

President

ASSOCIATION ÉTUDIANTS VIETNAMIENS À ANGERS , Angers - Autres

De Septembre 2018 à Aujourd'hui

Main responsibilities:

- Creating and supporting the team to organize events and activities.
- Making decisions and authorizations on project management.
-Connecting Vietnamese students in Angers.
- Exchanging cultures activities with other French
associations.
- Controlling the cash flows and bank account of the association.
- Making budget planning for events and activities.

Hotel animation/ entertainer

Medplaya Hotel Piramide , Salou - Stage

De Mai 2019 à Août 2019

Main responsibilities:
- Working closely with Guest Relation Department
- Preparing entertainment programs and special events for the hotel.
- Promoting and performing entertaining activities to improve customer experience.
- Performing public relations tasks.
- Supporting leadership in stage management and coordinating with the performing team.

Achievements and skills gained:
- Having customers’ good reviews on TripAdvisor.
- Gaining strong public speaking skills and guest relationship management
- Improving interpersonal skills, especially in customer communication.

Internal audit

Novotel Saigon Hotel (Vietnam) , Ho chi minh city

De Mars 2018 à Septembre 2018

Main responsibilities:
- Preparing daily revenue and statistic reports.
- Auditing all daily income of the hotel.
- Reviewing all rebates and discounts to ensure that they are properly authorized according to the hotel’s policies and procedures.
- Verifying that sales from other departments such as F&B, Front Office, Rooms are correct.
- Reviewing all the operational process and controls such as Room reconciliation, No- Shows reports, Guest In-House.

Achievements and skills gained:
- Proposed new methods and procedures for the Finance office.
- Business skills especially in operation analysis and strong research skill.
- Acknowledgment on financial and accounting fields.
- Working experience in international business and in the Hotel industry.

Formations complémentaires

Master in International Hospitality Management

UFR ESTHUA TOURISME ET CULTURE – UNIVERSITÉ D’ANGERS - International Hospitality Management

2019 à 2021

On-going research project: How to build customer relationships in the hospitality industry through strategic service innovation?

MBA - International Business

UNIVERSITÉ CATHOLIQUE DE L’OUEST - Master of Business Administration

2018 à 2019

Bachelor Degree

CARDIFF METROPOLITAN UNIVERSITY - Business Management

2015 à 2017

Dissertation: How can companies in the UK Hospitality sector comply with the legislation of Age discrimination to enhance employee performance?

Degree Foundation

LONDON SCHOOL OF COMMERCE - Business Studies

2014 à 2015

Associations

ASSOCIATION ÉTUDIANTS VIETNAMIENS À ANGERS

President

Parcours officiels

UFR ESTHUA, Tourisme et Culture – Master LMD – Sciences économiques – 2019 – RM1AIH1 : M1 Tourisme/Anglophone-International Hospitality Managt.

Langues

Anglais - Courant

Français - Technique

Compétences

Organizational
Management
Comptabilité
Communication clientèle
Marketing
Communiquer avec du public
Management administratif
Capacité à gérer un projet
Organisation d'événements
Communication événementielle

Centres d'intérêt

  • I am an enthusiastic post-graduate student who looks for an internship position in a hotel where my strong organizational
  • managerial and communication skills and professional expertise are effectively exploited to pursue the company's objectives and my career in the Hospitality industry.